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FAQs

1. What is Hasthip and what does it sell?

Hasthip is an Indian lifestyle and home décor brand founded in 2017 under Serplex Trading Private Limited, headquartered in Rangpuri Extension, New Delhi. Built on the philosophy "What if utility could be beautiful?", Hasthip offers a wide range of thoughtfully designed everyday products, including:

  • 🏠 Home Décor — Wall Hangers, Door Closers, Hooks, Toothbrush Holders
  • 🎨 DIY & Craft Kits — Diamond Painting Kits, Origami Paper, Mosaic Kits, Washi Tape
  • 📓 Stationery — Journal Kits, Pencil Pouches, Stickers
  • 🍳 Kitchen & Appliances — Electric Kettles, Kitchen Tools
  • 🌿 Garden & Outdoor — Fruit Tree Netting, Ultrasonic Animal Repellers, Gardening Tools
  • 🚪 Hardware & Home Improvement — Silent Door Closers, Stainless Steel Hooks

Shop at hasthip.com for the full catalog.

2. When was Hasthip founded and what is its mission?

Hasthip was founded in 2017 in India. The brand's mission is to bridge the gap between design and daily life — offering products that are both aesthetically pleasing and highly functional. Since its launch, Hasthip has:

  • ✅ Crossed 1,00,000+ happy homes by 2019
  • ✅ Introduced style-forward storage & décor hybrids in 2021
  • ✅ Expanded into home interior decoration services and customizable décor kits in 2023

Today, Hasthip is a trusted home and lifestyle brand serving thousands of customers across India.

3. Is Hasthip an Indian brand? Where is it based?

Yes, Hasthip is a 100% Indian brand. It is a venture of Serplex Trading Private Limited, headquartered at Rangpuri Extension, New Delhi, India. The brand was born in India, inspired by its diversity, and designed specifically for the modern Indian lifestyle — from city apartments to quiet family homes.

🛍️ Products & Categories

4. What are the best-selling products on Hasthip?

Hasthip's most popular and beloved products include:

  • 💎 Diamond Painting Kits — Creative, calming DIY art kits for adults and kids
  • 🪝 Wall Hangers — Space-saving, stylish wall-mounted storage solutions
  • 📓 Journal & Washi Tape Kits — Aesthetic stationery for creative journaling
  • ☕ Electric Kettles — Sleek, minimalist design with smart functionality
  • 🚪 Silent Door Closers — Premium zinc alloy, noise-free, durable door hardware
  • 🌿 Fruit Tree Netting — HDPE garden protection nets with zipper & drawstring
  • 🐾 Ultrasonic Animal Repellers — Solar-powered, eco-friendly pest deterrents
  • ✂️ Origami Paper & Sticker Sets — For hobbyists, artists, and creative learners

5. Does Hasthip sell products for home improvement and gardening?

Yes! Hasthip offers a broad range of home improvement and gardening products, including:

  • 🌱 Garden tools — 10-piece stainless steel gardening kits
  • 🪴 Plant protection nets — Fruit tree netting with zipper & drawstring closure
  • 🐒 Pest control — Solar-powered ultrasonic animal repellers for gardens, farms & homes
  • 🔩 Hardware — Stainless steel hooks, door closers, wall-mounted bathroom accessories

These products are ideal for both urban balcony gardens and large outdoor farms across India.

🛒 Ordering & Payments

6. How do I place an order on Hasthip?

Placing an order on Hasthip is simple and secure:

  1. Visit hasthip.com
  2. Browse categories or search for your desired product
  3. Add items to your cart
  4. Proceed to checkout — you can shop as a guest or register for an account
  5. Enter your delivery address and choose your payment method
  6. Confirm your order

💡 Pro Tip: Creating a Hasthip account gives you access to order tracking, saved addresses, and exclusive member benefits.

7. What payment methods does Hasthip accept?

Hasthip supports 17+ secure payment gateways, offering maximum flexibility for Indian shoppers:

  • 💳 Cards — Visa, Mastercard, American Express, RuPay
  • 📱 UPI & Wallets — Paytm, MobiKwik, Airtel Money, Freecharge, Ola Money
  • 🌐 Online — Amazon Pay, PayPal
  • 🏠 Cash on Delivery (COD) — Available with a prepayment of ₹50

⚡ Note: Prepaid orders are prioritized by Hasthip's system for faster dispatch compared to COD orders.

8. Is Cash on Delivery (COD) available on Hasthip?

Yes, Cash on Delivery (COD) is available on Hasthip. However, a prepayment of ₹50 is required for all COD orders (counted towards the total order value). Key points:

  • 🔄 COD prepayment is refundable if you cancel before shipping
  • ❌ Prepayment is non-refundable if the order is returned to origin (RTO) due to contact or address issues
  • 🚫 Once shipped, COD orders cannot be cancelled

🚚 Shipping & Delivery

9. How long does Hasthip take to deliver orders in India?

Hasthip delivers swiftly across India:

 

Stage Timeframe
Order Processing 1–3 Business Days
Delivery (India) 2–7 Business Days
International Delivery 7–10 Business Days

10. Does Hasthip offer free shipping in India?

Yes! Hasthip offers free shipping across all products for orders within India (excluding Cash on Delivery orders, which may have conditions). Free shipping is available on a minimum purchase of just ₹50, making it accessible for almost all orders.

11. Where does Hasthip ship from? How many warehouses does it have?

Hasthip operates 4 warehouses strategically located across India to ensure the fastest possible delivery:

  • 🏭 Delhi
  • 🏭 Mumbai
  • 🏭 Kolkata
  • 🏭 Bangalore

Your order is automatically dispatched from the warehouse closest to your delivery address, minimizing transit time.

12. How can I track my Hasthip order?

Once your order is shipped, you can track it by:

  • 📧 Contacting 
  • 📞 Calling +91 9218021498
  • 💬 Reaching out via the website's customer service chat

The Hasthip support team will provide your exact shipping and tracking information promptly.

🔄 Returns, Refunds & Cancellations

13. What is Hasthip's return and exchange policy?

Hasthip offers a 7-day hassle-free return and exchange policy from the date of delivery. Here's what you need to know:

  • ✅ Items must be unused and in original condition
  • ✅ Returns require prior approval from the Hasthip customer service team
  • ✅ A tracking number must be provided for processing
  • ✅ Unboxing video required for Dead on Arrival (DOA) or wrong product cases
  • ❌ Final Sale items cannot be returned or exchanged
  • ❌ Replacement items are non-refundable

💰 Refunds are processed within 3–5 business days of receiving the returned item, and credited to your original payment account within 7 working days.

14. Can I cancel my Hasthip order after placing it?

Yes, you can cancel your order before it is shipped and receive a full refund. To cancel or modify your order (e.g., change shipping address), you must:

  • Contact Hasthip within 2 hours of placing the order
  • Email: 
  • Call: +91 9218021498

⚠️ Important: Once the order has been shipped, cancellation or modification is not possible.

📞 Customer Support

15. How can I contact Hasthip customer support?

Hasthip provides dedicated 24/7 customer support through multiple channels:

  • 📧 Email: 
  • 📞 Phone/WhatsApp: +91 9218021498
  • 🌐 Website: 

The customer support team handles all queries related to:

  • Product information & compatibility
  • Order placement & tracking
  • Returns, exchanges & refunds
  • After-sales service & warranty issues
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